Return and Exchange Policy

Return and Exchange Policy – Bagsclub

At Bagsclub, we strive to provide high-quality products and an exceptional shopping experience. Therefore, we kindly ask our valued customers to review the following return and exchange policy before completing a purchase.

First: Return Policy

Returns are not accepted after receiving the products except in the following cases:

  • A clear manufacturing defect in the product.

  • Receiving a product different from the one ordered.

  • The product arriving damaged due to shipping.

Note: The issue must be reported within 48 hours of receiving the order, accompanied by clear photos of the product and the issue in question.

Second: Exchange Policy

You can request a product exchange within 7 days from the date of receipt, provided that:

  • The product is completely unused.

  • It is in its original condition with all original accessories and packaging.

  • It has not been subjected to any damage, alteration, or wear.

  • The replacement product is available in stock.

Third: Cases Not Covered by Return or Exchange

Returns or exchanges are not accepted in the following cases:

  • Change of mind after receiving the product.

  • The color, size, or shape is deemed unsuitable after receipt.

  • Products that have been used or have had their tags or packaging removed.

  • Products damaged due to misuse.

  • Special orders or products that were customized or sourced specifically at the customer's request.

  • Any request submitted after the timeframes specified in this policy have expired.

Fourth: Shipping Fees

  • In the event of a manufacturing defect or an error on our part, Bagsclub will cover all shipping, exchange, or return costs.

  • In all other exchange cases, the customer is responsible for the round-trip shipping fees.

Fifth: How to Submit a Request

To initiate a request, please follow these steps:

  1. Contact our customer service team via email at info@bagsclub.us or by phone at +19292245203.

  2. Provide your order number along with clear photos of the product.

  3. Wait for approval from our customer service team before shipping the product back.

Any shipment returned to us without prior authorization may be rejected.

Sixth: Product Inspection

The store reserves the right to inspect the product upon receipt to verify its compliance with our return or exchange conditions. We reserve the right to reject the request if the aforementioned conditions are not met.

Seventh: Refunds

If a return request is approved due to a manufacturing defect or a store error:

  • The product will be inspected within 1 to 3 business days from the date it is received by our facility.

  • The refund will be issued to the original payment method used for the purchase.

  • The refund process may take 5 to 14 business days, depending on your bank or payment service provider.

Important Notes

  • Completing a purchase signifies the customer's agreement to this policy.

  • Product images on our website aim to represent the product as accurately as possible; however, colors may vary slightly due to different screen settings.

  • Bagsclub reserves the right to modify this policy at any time in accordance with applicable regulations.